Our Courses

Human Resources

Investigating Grievances Effectively

LENGTH 1/2 day

COST Contact us for further information, prices may alter due to group size or additional requirements

SUITABLE FOR Suitable for HR Practitioners, Supervisors and Line Managers who may be involved in investigating and resolving internal grievances.

Course summary

This programme will provide delegates with the skills required to investigate and research facts in a structured way and present findings to allow a decision to be made.
  • The ACAS Code and best practice requirements
    • What is a grievance?
    • What amounts to a grievance?
  • Dealing with the complainant
  • Defining the issues
  • Structuring the approach to the investigation
  • Dealing with witnesses
  • Documentary evidence
  • Compiling and presenting the response

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