Our Courses

Leadership and Management

Conflict Management

LENGTH 1 day

COST Contact us for further information, prices may alter due to group size or additional requirements

SUITABLE FOR Managers and supervisors.

Course summary

Being able to manage conflict is an essential life skill and this one day workshop aims to develop these skills. The day looks at key areas such as why we have conflict in the first place and examines key triggers that can lead to an escalation of situations. Furthermore delegates will be shown how to deal with conflict including defusing techniques and the use of assertive win-win approaches. Finally post conflict considerations are dealt with as is the Managers role in dealing with conflict between team members. Delivery methods include presentations, group activities, role play, discussion and action planning.

Following this course learners will be able to:

  • Manage conflict more effectively
  • Describe why we have conflict
  • List triggers associated with conflict situations
  • Use defusing techniques
  • Use assertive win-win approaches
  • Manage post conflict issues
  • Understand management responsibilities around conflict in teams

Email us about this course