Our Courses

Leadership and Management

Fantastic Customer Service

LENGTH 1 day

COST Contact us for further information, prices may alter due to group size or additional requirements

SUITABLE FOR All staff who deal with customers.

Course summary

Fantastic customer increase customer satisfaction ,reduces complaints and helps organisations and staff build relationship with their customers. Whether these are internal or external customers, it is this fantastic customer service that sets organisations apart from the competitors.

To deliver fantastic customer service, people must have a positive 'can do' attitude, be able to go the extra mile and maintain consistent levels of service that create a memorable experience. This workshop examines what fantastic customer service is all about and the skills needed to deliver it.

Following this course learners will be able to:

  • Understand the importance of a can do attitude in customer service
  • Describe what it takes to provide fantastic customer service and why this is so important
  • Understand how to maintain a consistent level of service
  • Understand the importance of "going the extra mile"

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