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Conflict Management

LENGTH 1 day

COST Contact us for further information, prices may alter due to group size or additional requirements

SUITABLE FOR Any staff who may encounter situations of conflict

Course summary

This course is designed especially to meet the needs of individuals who face the possibility of verbal or physical aggression in the workplace. The main aim of this course is to develop the knowledge, skills and behaviours to effectively manage conflict in the workplace.

Learners will understand:
  • The law relating to violence at work
  • Risk assessment & reduction
  • Avoid and defuse conflict
  • Triggers and inhibitors
  • De-escalation responses
  • Signalling non-aggression
  • Strategies for defusing aggressive behaviour
  • Exit strategies
  • The law relating to self defence
  • Supporting the victim
  • Recording and reporting the incident

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